Effective Date: November 3, 2026

Delrose Awards (“Delrose Awards,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit delroseawards.com (the “Site”), contact us, or place an order, how we use that information, and the choices you have.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information You Provide to Us
We collect information you choose to share with us, including when you:

Submit our contact form or request a quote: your name, email address, phone number, and any details you include about your order, such as engraving text, logos, artwork, photos, or design instructions.
Subscribe to our email list: your email address.
Place an order by phone or in store: your name, contact details, billing information, and shipping address.
Call, email, or message us on social media: any information you include in that communication.
Payment Information
We do not store credit card information in our database. Card payments taken in store or over the phone are processed through a secure third party payment system. That provider handles your card data under its own privacy and security policies.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This information is collected through server logs, cookies, and similar technologies.

2. Cookies and Similar Technologies

Cookies are small text files stored on your device. Our Site, which is built on WordPress, may use cookies to:

Keep the Site working properly and securely
Remember your preferences
Understand how visitors use the Site so we can improve it
You can set your browser to refuse or delete cookies. If you do, some parts of the Site may not function as intended.

3. How We Use Your Information

We use the information we collect to:

Respond to your questions and quote requests
Design, produce, engrave, and deliver your order
Contact you to confirm order details, proofs, or questions about your project
Process payments and handle returns, remakes, or refunds
Send newsletters, promotions, or updates if you have subscribed
Maintain, secure, and improve the Site
Comply with legal obligations

4. Your Artwork and Order Content
Logos, artwork, photos, names, and text you provide for custom work are used only to complete your order. We may keep these files on record to make reorders easier. We will not use your personal artwork or personal information in our marketing without your permission. We may photograph finished pieces for our portfolio or social media, and we will remove personal details on request.

5. How We Share Your Information

We do not sell or rent your personal information. We share information only as needed with:

Shipping carriers, such as the United States Postal Service, to deliver your order
Payment processors, to complete card transactions
Service providers who help us run the Site and our business, such as web hosting, website maintenance, and email service providers
Legal authorities, when required by law or to protect our rights, property, or safety
A successor business, if Delrose Awards is sold, merged, or transfers its assets
6. Third Party Services and Links

The Site may use third party services such as Google (including Google Fonts and Google Search Console) to deliver content and understand Site performance. These services may receive limited technical information such as your IP address. The Site also links to our Facebook and Instagram pages and may link to other websites. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.

7. Email Communications

If you subscribe to our email list, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us. We may still send you messages related to an active order.

8. Data Security

We use reasonable administrative, technical, and physical measures to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention
We keep personal information only as long as needed to fulfill orders, support reorders, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete it or make it anonymous.

10. Your Choices and Rights

You may contact us at any time to:

Ask what personal information we hold about you
Correct inaccurate information
Request that we delete your information, subject to legal or recordkeeping requirements
Opt out of marketing emails
Depending on where you live, you may have additional rights under applicable state privacy laws. We will respond to verified requests as required by law.

11. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of the Site after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Delrose Awards
126 W. Ridge St.
Lansford, PA 18232
Phone: (570) 645-7083
Email: chris@delroseawards.com
Hours: Monday to Friday, 8:00am to 4:00pm